# Claris Cloud and Claris Connect Support **URL:** \ **Category:** Corporate Announcements\ **Created:** [May 21, 2024, 8:39am UTC](https://the.fmsoup.org/t/claris-cloud-and-claris-connect-support/4130 "2024-05-21T08:39:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Malcolm](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/malcolm/32/196_2.png) [@Malcolm](https://the.fmsoup.org/u/Malcolm)\ **Post date:** [May 21, 2024, 8:39am UTC](https://the.fmsoup.org/t/claris-cloud-and-claris-connect-support/4130/1 "2024-05-21T08:39:25Z")
Looking for support links on the Claris web site gives the impression that support is only available Mon-Fri during business hours. However `Claris Cloud` and `Claris Connect` are Infrastructure as a Service and both have 24 / 7 support. From the web page below they say: > Customer Support teams are available for FileMaker Cloud and Claris Connect 24 hours a day, 7 days per week. (support is provided in English). | **Product** | **Locations** | **Email** | | --- | --- | --- | | FileMaker Cloud | ALL | [cloud\_support@claris.com](mailto:cloud_support@claris.com) | | Claris Connect | ALL | [connect\_support@claris.com](mailto:connect_support@claris.com) | [https://support.claris.com/s/article/Contacting-Customer-Support?language=en\_US](https://support.claris.com/s/article/Contacting-Customer-Support?language=en_US) ---
**Author:** ![planteg](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/planteg/32/627_2.png) [@planteg](https://the.fmsoup.org/u/planteg)\ **Post date:** [May 21, 2024, 10:02pm UTC](https://the.fmsoup.org/t/claris-cloud-and-claris-connect-support/4130/2 "2024-05-21T22:02:12Z")
From the page at the provided link: > You can chat online with our Customer Support team (available to from 7am-5pm PT Monday-Friday) It's the chat that is available during workdays. I guess that means a human is behind the chat, unless AI has negotiated.... ---
**Author:** ![Malcolm](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/malcolm/32/196_2.png) [@Malcolm](https://the.fmsoup.org/u/Malcolm)\ **Post date:** [May 22, 2024, 10:32pm UTC](https://the.fmsoup.org/t/claris-cloud-and-claris-connect-support/4130/3 "2024-05-22T22:32:11Z")
The chat line is for any question, any topic. The 24/7 service is reserved for `Connect` and `Claris Cloud`