# Claris Cloud Database asks for Authentication all the time

**URL:** <https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924>\
**Category:** Questions\
**Tags:** security, claris-cloud, authentication\
**Created:** [May 24, 2022, 4:40am UTC](https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924 "2022-05-24T04:40:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Malcolm](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/malcolm/32/196_2.png) [@Malcolm](https://the.fmsoup.org/u/Malcolm)\
**Post date:** [May 24, 2022, 4:40am UTC](https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924/1 "2022-05-24T04:40:04Z")

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I have a client using a Claris FileMaker Cloud service. Whenever they switch back to FileMaker after doing something else, they have to re-authenticate. They have to provide their password to get back into the system.

If they are active in the system it stays open. If they leave their desk, or make a phone call, or switch programs and do something else for more than a few minutes they are forced to provide their password.

They are running Windows 10 and FileMaker 19.2.4.

I don't see this happening when I use that system but I'm logging in via MacOS.

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**Author:** ![menno](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/menno/32/2016_2.png) [@menno](https://the.fmsoup.org/u/menno)\
**Post date:** [May 24, 2022, 11:57am UTC](https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924/2 "2022-05-24T11:57:40Z")

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Have you checked the "fmreauthenticate[nn]" extended privileges for the privilegesets this is happening to? You are probably using "[Full Access]" which is maybe is excluded for re-autentication.

I suppose that the user-privilegesets have "fmreauthenticate10" activated, which results in having to re-authenticate after 10 minutes idle-time. You can try to set that time a bit longer by changing it into "fmreauthenticate120"

See: [Editing extended privileges for a privilege set](https://help.claris.com/en/pro-help/content/extended-privileges.html?Highlight=fmreauthenticate10) and [Creating and editing extended privileges](https://help.claris.com/en/pro-help/content/managing-extended-privileges.html)

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**Author:** ![harvest](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/harvest/32/231_2.png) [@harvest](https://the.fmsoup.org/u/harvest)\
**Post date:** [May 24, 2022, 3:53pm UTC](https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924/3 "2022-05-24T15:53:36Z")

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I would go for the energy saving settings. Windows cuts the network quite fast when the system goes into some saving mode...

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**Author:** ![Malcolm](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/malcolm/32/196_2.png) [@Malcolm](https://the.fmsoup.org/u/Malcolm)\
**Post date:** [May 24, 2022, 9:59pm UTC](https://the.fmsoup.org/t/claris-cloud-database-asks-for-authentication-all-the-time/2924/4 "2022-05-24T21:59:38Z")

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@menno, I had thought reauthenticate10 was for Go / WPE but it fits the current situation so I'm going to try it. I'll know later today whether it has worked.

And the response has come back. No lockouts today. 🏆

@harvest, good suggestion. I'll recommend that change if the change to reauthenticate settings don't resolve the problem.