# FMS 19.2 (.1.23) cannot be installed **URL:** \ **Category:** Questions\ **Tags:** filemaker-server\ **Created:** [January 19, 2021, 1:02pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606 "2021-01-19T13:02:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wibenji](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/wibenji/32/241_2.png) [@wibenji](https://the.fmsoup.org/u/wibenji)\ **Post date:** [January 19, 2021, 1:02pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/1 "2021-01-19T13:02:22Z")
Hello dear colleagues, i´m standing infront of this ![local](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/a/ac2a7bd003423198ef551718f0f53215399d0723.jpeg) no matter if i choose local System or User Name whenever i click "Next \>" nothing happens. I tried an update-install and an clean install. Any ideas? Additional infos: - Windows Server 2012 R2 - none installed - Yes 19.0.1.103 - Yes (it dowsnt work neither when installed and not installed) - there is the one from my now working FMS 19.0.1.103 - yes and no ( i tried both) - Yes 64bit ---
**Author:** ![AndyHibbs](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/andyhibbs/32/3089_2.png) [@AndyHibbs](https://the.fmsoup.org/u/AndyHibbs)\ **Post date:** [January 19, 2021, 3:13pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/2 "2021-01-19T15:13:38Z")
Hi wibenji A few basics first: - The screenshot looks like Windows, which version are you trying to install on? - Have you disabled anti-virus? - Has there been a previous version of FMS installed? - If so, have you uninstalled? - Is there a previous version folder in Program Files - Are you trying to update an existing FMS v19? - Lastly, is the hardware 64-bit? Hopefully we’ll be able to help with the above info. ---
**Author:** ![jormond](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@jormond](https://the.fmsoup.org/u/jormond)\ **Post date:** [January 19, 2021, 3:16pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/3 "2021-01-19T15:16:06Z")
To add to this... make sure your files are backed up somewhere safe so you don't lose them in the uninstall. ---
**Author:** ![wibenji](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/wibenji/32/241_2.png) [@wibenji](https://the.fmsoup.org/u/wibenji)\ **Post date:** [January 19, 2021, 3:35pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/4 "2021-01-19T15:35:55Z")
I have updated the initial post with more info. ---
**Author:** ![xochi](https://avatars.discourse-cdn.com/v4/letter/x/0ea827/32.png) [@xochi](https://the.fmsoup.org/u/xochi)\ **Post date:** [January 19, 2021, 3:39pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/5 "2021-01-19T15:39:57Z")
FMS19 requires Windows Server 2016 or later. See [https://support.claris.com/s/article/FileMaker-Server-operating-system-requirements-all-versions-1503692927810?language=en\_US](https://support.claris.com/s/article/FileMaker-Server-operating-system-requirements-all-versions-1503692927810?language=en_US) ---
**Author:** ![AndyHibbs](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/andyhibbs/32/3089_2.png) [@AndyHibbs](https://the.fmsoup.org/u/AndyHibbs)\ **Post date:** [January 19, 2021, 5:57pm UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/6 "2021-01-19T17:57:14Z")
wibenji I believe you have your answer. We had to replace all our Windows 2012R2 servers with 2016 and 2019 servers before we could install FMS 19 ---
**Author:** ![wibenji](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/wibenji/32/241_2.png) [@wibenji](https://the.fmsoup.org/u/wibenji)\ **Post date:** [January 20, 2021, 7:14am UTC](https://the.fmsoup.org/t/fms-19-2-1-23-cannot-be-installed/1606/7 "2021-01-20T07:14:04Z")
I already feared that this could be the problem. Since v19.0 could be installed anyway and also runs without problems, I am surprised that 19.2 lets me continue up to this point in the setup and does not give any error message.