# Help Debugging frequent "Filemaker Not Responding" Errors **URL:** \ **Category:** Questions\ **Tags:** filemaker, windows, internet\ **Created:** [March 2, 2021, 6:08pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788 "2021-03-02T18:08:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![JasonMark](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@JasonMark](https://the.fmsoup.org/u/JasonMark)\ **Post date:** [March 2, 2021, 6:08pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/1 "2021-03-02T18:08:41Z")
We have a a hosted Filemaker Solution that's been rock solid for me. I'm running a Mac. Meanwhile one of my co-workers is constantly getting "Filemaker not responding" (daily), and it's super frustrating. I've NEVER seen the issue and I can't figure out what the problem is. Here's the specs of me Me vs her: - M1 Mac (new)/Windows machine provided by school district. New but cheep. - Download Speedtest: 89Mbps down / 40Mbps down - Upload Speedtest: 16.75Mbps up / 2.78Mbps up - Ping Speedtest: 10ms / 12ms She's currently working from home, but she told me she's had the same problem when working in the school. I can't verify that right now (COVID, the building is closed and has been closed for most of the past year). It seems to me it could be a few things: - Is this a normal "windows thing"? Or a normal "cheep windows laptops" thing? Losing network connections? - Her internet might be inconsistent. Is there a way to monitor that so we know that's the problem? I would stop beating my head against this if we could confirm that her internet keeps going down. - Her Filemaker _probably_ isn't up to date. Normally I'd fix that first, but with the district IT, if it's not a likely problem I don't want to spend 10 hours of phone calls and explanations and everything that goes with it for a simple request like this. - Likewise it could be something that the district installed on the Windows machines that's breaking it. Thoughts on how to debug it and track this down? ---
**Author:** ![MonkeybreadSoftware](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/monkeybreadsoftware/32/361_2.png) [@MonkeybreadSoftware](https://the.fmsoup.org/u/MonkeybreadSoftware)\ **Post date:** [March 2, 2021, 7:44pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/2 "2021-03-02T19:44:52Z")
Does the FileMaker Server show disconnection in the server log? ---
**Author:** ![planteg](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/planteg/32/627_2.png) [@planteg](https://the.fmsoup.org/u/planteg)\ **Post date:** [March 2, 2021, 8:06pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/3 "2021-03-02T20:06:48Z")
What OS runs on the Windows computer ? If it's Windows **Home** , FileMaker is not supported on Home. Are you both running the same version of FMP/FMPA ? How are the files shared - this is very important ? ---
**Author:** ![JasonMark](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@JasonMark](https://the.fmsoup.org/u/JasonMark)\ **Post date:** [March 2, 2021, 8:46pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/4 "2021-03-02T20:46:26Z")
Site is hosted on [FMPHost.com](http://FMPHost.com) Filemaker works, it just disconnects, and I doubt the district would be on a "home" version of Windows. They're all 19, but possibly different subversions. I don't know if the server versions actually match up to desktop client versions... I reached out about the Disconnect on the server log and will let you know what they reply, but they told me they didn't see anything, so I'm guessing not? ---
**Author:** ![MonkeybreadSoftware](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/monkeybreadsoftware/32/361_2.png) [@MonkeybreadSoftware](https://the.fmsoup.org/u/MonkeybreadSoftware)\ **Post date:** [March 2, 2021, 9:11pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/5 "2021-03-02T21:11:16Z")
Could there be a network issue? Like can you ping the server from that windows computer and see if the ping time varies over time? And is general higher than yours? ---
**Author:** ![harvest](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/harvest/32/231_2.png) [@harvest](https://the.fmsoup.org/u/harvest)\ **Post date:** [March 3, 2021, 5:57am UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/6 "2021-03-03T05:57:43Z")
I have seen this behaviour when the Windows computer has turned on two different network connections like e.g. WLAN and wired LAN access, those randomly interfere/interact ...what ever what helped was turning off the - almost always - slower WLAN at least for the time working remote on the FM Server ---
**Author:** ![JasonMark](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@JasonMark](https://the.fmsoup.org/u/JasonMark)\ **Post date:** [March 3, 2021, 2:28pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/7 "2021-03-03T14:28:11Z")
Thank you! I'm going to try to get the district to let me use one of the windows machines so I can see if I can troubleshoot it myself. This is helpful. ---
**Author:** ![MonkeybreadSoftware](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/monkeybreadsoftware/32/361_2.png) [@MonkeybreadSoftware](https://the.fmsoup.org/u/MonkeybreadSoftware)\ **Post date:** [March 3, 2021, 2:45pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/8 "2021-03-03T14:45:35Z")
This is just we assuming it is a network issue. But it could also be some other difference between MacOS and Windows, like different order of events and timings. ---
**Author:** ![FileKraft](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/filekraft/32/1183_2.png) [@FileKraft](https://the.fmsoup.org/u/FileKraft)\ **Post date:** [March 3, 2021, 3:38pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/9 "2021-03-03T15:38:48Z")
had a client where the microwave in the kitchen between the router and the PC caused interference and disconnecting .. well - it can really be anything between PC and Server - if only one PC on that home network then maybe a new user account for testing might help to exclude at least something with temp files on that user account as the issue. good luck! ---
**Author:** ![planteg](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/planteg/32/627_2.png) [@planteg](https://the.fmsoup.org/u/planteg)\ **Post date:** [March 3, 2021, 4:23pm UTC](https://the.fmsoup.org/t/help-debugging-frequent-filemaker-not-responding-errors/1788/10 "2021-03-03T16:23:29Z")
One thing that could be done is to look at Windows Events Log Files that may content useful information about the issue