# \[SOLVED\] macOS: can't create an IMAP account in Outlook 365

**URL:** https://the.fmsoup.org/t/solved-macos-cant-create-an-imap-account-in-outlook-365/4067
**Category:** Lounge (Discussions)
**Tags:** outlook-365
**Created:** [April 1, 2024, 8:40pm UTC](https://the.fmsoup.org/t/solved-macos-cant-create-an-imap-account-in-outlook-365/4067 "2024-04-01T20:40:51Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![planteg](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/planteg/32/627_2.png) [@planteg](https://the.fmsoup.org/u/planteg)
#### Post date: [April 1, 2024, 8:40pm UTC](https://the.fmsoup.org/t/solved-macos-cant-create-an-imap-account-in-outlook-365/4067/1 "2024-04-01T20:40:51Z")

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Hello friends,

On a MacBook Pro Mid 2014 running Big Sur 11.7.10 I can't create an IMAP account. I asked for help on Microsoft forum, couldn't get a solution. Thing is Mail created the account in no time and figured out by himself most of the settings.

This is what Mail account looks like:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/8/8bc63ce02d1e0235b79c42b8396773c0e497975c.png)

This is what Outlook 365 wants :

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/a/a1ef65ed3d5d0c720a000ec0589c8455c2006692.png)

I fill IMAP Password, but regarding SMTP user name, SMTP Password and SMTP Outgoing Server, whatever I tries, I get:

![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/c/c6f56d57ea9a0ecaf8ea50d40ffc6c80c178be10.png)

This is the link to Microsoft forum [Outlook 365 on macOS, can't create an IMAP account successfully - Microsoft Community](https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-on-macos-cant-create-an-imap-account/b3659d9e-3fb5-4e2b-86e5-e785b297210f)

Someone knows how to set the account for Microsoft 365 ?

Thanks

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<div class="post-metadata">

### Author: ![Torsten](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/torsten/32/1574_2.png) [@Torsten](https://the.fmsoup.org/u/Torsten)
#### Post date: [April 2, 2024, 10:26am UTC](https://the.fmsoup.org/t/solved-macos-cant-create-an-imap-account-in-outlook-365/4067/2 "2024-04-02T10:26:34Z")

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Try manual management of imap settings.

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<div class="post-metadata">

### Author: ![planteg](https://yyz2.discourse-cdn.com/flex030/user_avatar/the.fmsoup.org/planteg/32/627_2.png) [@planteg](https://the.fmsoup.org/u/planteg)
#### Post date: [April 2, 2024, 3:10pm UTC](https://the.fmsoup.org/t/solved-macos-cant-create-an-imap-account-in-outlook-365/4067/3 "2024-04-02T15:10:50Z")

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I finally succeeded creating the account. I got all the information from our president, and realized that was a code 16 😌.

I also discovered that I was using the _new Outlook_. I switched to the _old Outlook_, and thanks to Microsoft the account I just created was flushed. I had to recreate the account. I prefer the _old Outlook_ which is closer to the Windows version. In fact the best version on Mac was the one I used in 2018 on Sierra. That was a real macOS version, implementing slide left and right gestures. But someone thought Outlook needs to be changed again.

The _old Outlook_ interface is different, even at the configuration level. For those who would need the solution, here are some screen captures.

_new Outlook_

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/6/6ea7537e9c7c2edca5f3b8ff8a4aa25ae922bf26.png)

_old Outlook_

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/a/a5cc9bae01967b4947930a094a939f93eaafc144.png)

More options

![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/8/8967fa083554e625ef11e95f335ee4b5b76d8ce3.png)

Advanced

![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/e/e2add5c0f3222e5c5ac66a753e5e62b53bc5f72b.png)

![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/4/431a9613f07e7d1f908771dd73a36b87c04e8c63.png)

![image](https://canada1.discourse-cdn.com/flex030/uploads/fmsoup/original/2X/6/6b3eb6f12ef88f4101f6570caedb44b642700680.png)

Configuration is more comprehensive with the _old Outlook_ !