We recently heard from FileMaker that they are able to ping our continued usage of an old install code (I doubt this very much) on FMS. Their claims included: They “see” we have an old install running and that they recorded 10 users accessing the server on one particular day a week ago, and 10 the prior week. They started off adamant that we were cheating them and that we owed them money for past months.
We are NOT using that install code. We recently combined two server installs into one because one had a confusing USER & CONCURRENT combined license scheme, and we explained the reason for the switch to a simplified user-only license to them last year when we made the new purchase. My company hosts six servers, all with proper installation codes for six different clients. None of them using the code as specified by FMI. FMI also claimed that the server was running v17, and all of ours are v18. For the code in question, we purchased far more seats than we need, and never have 10 simultaneous users for that solution. Never.
We asked if the 10 users were simultaneous. They don’t know. We asked for an IP address of the server. Not possible. IP address of clients? Nope. Time of connections? Sorry. Time they monitored the server? No again. WHAT?
So what we have is a company that has threatened to charge us for using their software beyond contract, and they “have proof” but cannot tell us anything other than “we see that you are using…”
Anyone run across this before? This appears to be a horrible tactic to determine if customers are gaming the system. If they accuse a client with claims of known usage, then they need to have proof. At first we thought they actually had proof, and offered to help them track it down. Their story fell apart when we insisted we find who is running this rogue server.