Claris Cloud and Claris Connect Support

Looking for support links on the Claris web site gives the impression that support is only available Mon-Fri during business hours. However Claris Cloud and Claris Connect are Infrastructure as a Service and both have 24 / 7 support.

From the web page below they say:

Customer Support teams are available for FileMaker Cloud and Claris Connect 24 hours a day, 7 days per week. (support is provided in English).

Product Locations Email
FileMaker Cloud ALL
Claris Connect ALL

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From the page at the provided link:

You can chat online with our Customer Support team (available to from 7am-5pm PT Monday-Friday)

It's the chat that is available during workdays. I guess that means a human is behind the chat, unless AI has negotiated....

The chat line is for any question, any topic. The 24/7 service is reserved for Connect and Claris Cloud