FMS says it can't contact the "License Server" for 8 days?

Questions
1

I realize FMS wants to "phone home" with all kinds of possible "usage data" I would not share if I had any say at all, but for some reason, it says it can't contact the license server and gives me a stupid dialog when I try to manually sync the license saying "an error occurred" and that I should click "OK" that it failed. Really?

In any case, since FMS has been installed for months, I'm wondering what the issue could be. I don't want FMS to suddenly stop working because it can't share personal usage data with the mothership. I don't believe it could be a port/firewall issue or that would have already happened.

Thanks,

2

Have you contacted Claris support yet?

Jan

3

I left a message on the Claris forum but support is seemingly non-existent otherwise.

4

Your license will keep working even if it cannot ever contact the licensing server.

2 Likes
5

Thank you! :slight_smile:

6

There should be a telephone number for your country or region. It is not a panic line, they will allow the messages to queue to answering machines, but they do return phone calls.

Malcolm

7

I think it might be an issue on their end as I am seeing this as well.

1 Like
8

Well, that's a surprise. :rofl:

9

Have you tried if your server machine has correct dns settings?
try dig claris.com and see if it works, ie if the machine can resolve urls?

10

Yes - the server can resolved claris.com and other domains. I haven't seen the message since that one time, so it seems like it is okay now.